JK Technologies primary support plan is our
Priority Service Plan JK Technologies uses a retainer based model that focuses our efforts on our existing customers. The Priority Service Plan is our method to control our growth to preserve our availability for our customer's company’s IT needs, instead of looking for new customers and performing new installs. JK Technologies currently has a waiting list for new customers. To be most responsive to our customers, we only sell between 20-25 hours of billable labor per week per IT engineer. The remaining weekly hours are lost to research, travel and documentation. In focusing completely on our existing customer base, JK Technologies ensures our responsive availability for our customer's needs--especially during emergencies. How does it work? Priority Service Plan customers receive a monthly bill, paid in advance for their IT support, which reserves hours of consulting services for the month. If they exceed their reserved time, they receive an itemized bill at the beginning of the next month for the overage. We inform the customer as they approach the end of their reserved time, so that expenses can be prioritized and work can be approved or postponed to the next month. There are many advantages. Top priority for calls Time is reserved for a month. Reduced pricing on other services Remote support technologies at no additional charge. Free 10 minute remote sessions One-half hour billing increments. No surcharge for after hours work. Equipment and software are billed separately. Other services (email, hosting, etc.) are billed separately. Discounted rates for larger customers.
Consider "Block Time" for less critical support. We also offer Block Time, for those customers who do not want a monthly bill and whose business can afford less responsive IT support. It's very simple: Pay for 4 hour blocks (minimum) in advance. We'll track our support services and invoice when the prepaid time has been used. Remote support technologies are available at a separate charge. ·One-half hour billing increments. ·Equipment and software are billed separately. ·Other services (email, hosting, etc.) are billed separately. ·Block Time never expires.
Service Call Priority Order Priority Service Plan customers receive top priority. Block Time customers receive 2nd priority. Service Calls to non-contract customers, per our standard policies
Standard Prices and Company Policies Standard Rate $175 per hour (Windows, Mac). Standard Rate $175 per hour (Unix/Linux). Estimates are provided as consulting services, and are billable. Recover Data and Rebuild Business PC from $249. Recover Data and Rebuild Server from $299. Recover Data on physically damaged hard drives, from $65/hr. Discounts available with our service plans. Discounts offered for large projects and high volume clients. Discounts offered to long-term clients. 50% surcharge for after-business hours work, unless under contract. 50% surcharge for weekend work, unless under contract. One hour minimum charge per call. Free loaners for established clients, when available. All rates and policies subject to change without notice. Warranties are provided exclusively by product manufacturer. All equipment and software is the property of JK Tech until paid in full. We reserve the right to refuse to provide services for any reason.  is billed per hour, one hour minimum.
JK Technologies Invoices and prepayment requirements. - Large Projects require prepayment for hardware and software
- Balance due upon demand, upon completion of any project.
- All bills must be settled within 30 days of invoice delivery.
- We accept cash, all major credit cards and checks.
- Bills unpaid for 30 days will incur 1.5% interest per month until paid (18% APR)
- The previous name for the Priority Service Plan was "Guaranteed Availability."
Limits of Liability Verizon DSL Expenses: Verizon customers may incur a higher charges due to ongoing problems with Verizon's network and their support staff Frequently, Verizon DSL takes 2 to 6 hours longer to install than T1, Cox Cable or Adelphia Cable, or other DSL services such as VisiNet, Cavalier, NetTek, Earthlink, Covad, or USLex. Verizon customers should be aware of account changes can take 2 weeks and that phone wait times often exceed 1 hour. JK Technologies does not recommend DSL when other options are available. |
